Client Relations

  • Locate a Dealer Near You

    Your local dealer is the first stop for any questions or concerns about your U.S. Acura vehicle.

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  • ORDER DOCUMENTS

    Request a printed brochure for a current model Acura vehicle:

    To order an Acura DVD-Based Satellite-Linked Navigation System™ update online, please click here

    To order an owner's manual please visit Acura Owners.

  • Radio Code

    Where can I find my radio code?

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  • FAQs

    Is it possible to tow my Acura vehicle with all four wheels on the ground (dinghy towing)?
    For model year 2006 and newer, if an Acura vehicle is approved for towing with all four wheels on the ground, it will be noted in the Owner’s Manual for that vehicle. Please refer to the Owner's Manual for specific towing instructions.

    For model year 2005 and older, dinghy towing capability may or may not be possible. Please contact Acura Client Relations (800-382-2238) for additional information on whether or not your specific 2005 or older vehicle may be dinghy towable.
    Where can I purchase an updated Navigation disc?
    Updated Navigation DVDs can be purchased at www.acuranavi.com. You can also access this link through Acura Owners if you have registered a vehicle that has a navigation system.
    The battery was disconnected from my vehicle and now my radio is flashing "code" and the radio doesn't work. Where can I find my radio code?
    If an audio unit with theft protection is disconnected from electrical power, you must enter a unique code number into the unit or it will not work. This code and the audio unit's serial number are listed on the anti-theft ID card that comes with the vehicle. The card is usually placed in the glove box at the time of delivery. If you cannot locate the anti-theft ID card, learn how to retrieve your radio code online by clicking here.

    Note: If you own a 2014 or later Acura, your vehicle may not come with the Radio/Navigation Anti-Theft Code. Please refer to your owner’s manual for instruction on Radio/Navigation system initiation.
    Where can I find out more about Bluetooth HandsFreeLink (phone compatibility, pairing a phone, etc)?
    For information about Bluetooth HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit www.acura.com/handsfreelink.aspx or call (888) 528-7876.
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  • CONTACT CLIENT RELATIONS

    For further assistance, feel free to contact Acura Client Relations. You can get in touch with us several ways:
    • By Phone(800) 382-2238 toll free
      Monday through Friday
      6:00 AM to 5:00 PM Pacific

      By Emailacr@ahm.acura.com

      twitter.com/AcuraClientCare
    • By Fax(310) 783-3535
    • By Mail Acura Client Relations
      1919 Torrance Blvd.
      M/S 500-2N7E
      Torrance, CA 90501-2746
  • Non-U.S. Contact Information

    Acura Client Relations is more than happy to help with U.S. Acura vehicle concerns, but we are unable to address questions about non-U.S. products. Please telephone the appropriate customer relations group directly:
    • Acura Canada (888) 922-8729 toll free