Frequently Asked Questions

Do reimbursements apply to used or fleet vehicles?

No. This program applies to only new Acura vehicles that are retailed or leased in the U.S.

How long will it take me to receive my reimbursement?

Payments will be mailed within 4 weeks of receipt of all required documentation.

What types of adaptive equipment can I obtain reimbursement for?

Acura will consider reimbursement for those modifications that have been approved by the National Highway Transportation Safety Administration (NHTSA). You can find more information on the NHTSA website.

What is the time limit to apply for a reimbursement?

The reimbursement request must be made within 6 months of the adaptive equipment installation.

Where can I get information on adaptive equipment?

The National Mobility Equipment Dealers Association (NMEDA) provides a directory of dealers in your area.

Where do I get a reimbursement application?

In addition to the printable .PDF (Acrobat) format version of the form on this website, forms are also available at your local Acura dealer or upon request at Acura Client Relations at 1-800-382-2238.

Are used vehicles included in the Acura mobility assistance program?

Acura has limited the program to original vehicle owners/lessees whose vehicles are within the Manufacturer's warranty period and who request reimbursement for NHTSA-approved and compliant modifications to their vehicles.

Does the Acura New Vehicle Limited Warranty cover modified vehicles and/or adaptive equipment?

No. The Acura New Vehicle Limited Warranty applies only to the Acura vehicle. It does not include the adaptive equipment, its installation or any other non-original equipment.

Does the installation of adaptive equipment void my warranty?

No, adaptive equipment and modifications unto themselves do not void the New Vehicle Limited Warranty that applies to the Acura product. However, if your vehicle experiences a problem/failure and that problem/failure is determined by Acura to be the direct result of the adaptive equipment and/or its installation, your warranty coverage may be voided for that particular repair. All warranty issues are reviewed on a case-by-case basis.